How to Use AI to Improve Agent and Customer Happiness

The office as we know it has been changed forever. As companies navigate what remote or hybrid means, they are quickly realizing that workspace is where people will go to collaborate, educate or celebrate, not to write emails or reports.

There is a common misconception that implementing AI into your contact center will eventually replace your agents. In fact, automating these tedious and repetitive tasks with AI will help your agents become more engaged. Why? Because AI and automation allow your agents to work on higher-value, more rewarding work. The result – happier agents and happier customers. In fact, did you know that 76% of IT decision-makers agree that automating more customer support tasks would benefit their workforce?

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